As part of our results based management framework, we conduct biennial online surveys aiming at monitoring the level of satisfaction of our users in the intellectual property area. Data collected through these surveys guide us to improve our services.
These surveys are sent to applicants, agents, holders and representatives who have filed an application or submitted certain requests regarding a registration during the last 12 months. The surveys are conducted by BERENT, an independent research agency on behalf of WIPO.
In 2020, WIPO will launch user satisfaction surveys for both Madrid and PCT services areas. We will contact only a selection of users based on their profile and their use of the systems.
We would like to take this opportunity to thank all our customers for taking the time to respond to our surveys.